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DrawingSearcher Gold 2014 ... DWG's + Documents

      DrawingSearcher Gold™ software has ALL available features, finds AutoCAD drawings AND other...

Price: $1,475 USD

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      DrawingSearcher Silver™ software provides indexing and search on AutoCAD DWG, DWF and DXF files....

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AU12 (Autodesk University) iPad-mini Winner:  JJ Riestra, AECOM, Arlington, VA -- Congrats !!!

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"We were up-and-running with DrawingSearcher in less than an hour" . . .

Martin Sladevik, CAD/GIS Technician, Fraser Valley Regional District

 

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"I wish ALL users had DrawingSearcher so that they would have the ability to SEARCH thousands of existing drawings to retrieve and locate items such as:  manufacturers, model numbers, quantities, etc." . . .
Lorraine Guerra, NASA Subcontractor

 

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Maintaining a Competitive Advantage:  

Using an AutoCAD Search Tool to Improve Customer Service

 

By David Miesbauer, Systems Analyst, and Steve Gaston, CIO, Sierra Pacific Industries 

 

At Sierra Pacific Industries, we pride ourselves on both the quality of the products we make, as well as the service we offer to our customers. This is never truer than during periods of economic recession or stagnation. As anyone in the housing, construction and home improvement industries can attest to, the past few years have been among the most challenging in recent history. When there aren’t as many new orders coming in, if construction companies choose not to go with customized products, and homeowners choose to put off home renovations, existing customers become even more important to a business’ success. Providing them with exemplary, timely and professional service goes a long way to keeping current customers satisfied and a business’ doors open. 

 

For a company that makes custom doors and windows – highly detailed and specialized doors and windows – Sierra Pacific is fortunate to not only have great people meeting the needs of our customers, but to also have sophisticated technology on hand that helps our service centers improve service by reducing the search time it takes to find a specific blueprint from our AutoCAD archive.

 

Every product Sierra Pacific makes starts with a highly detailed computer-aided drawing (CAD) blueprint of the precise measurements, shape, size and design of the doors or windows the customer has requested. With close to 14 million such CAD drawings and 11 different service locations throughout the western United States, Sierra Pacific’s service team needs to be able to access and locate specific drawings quickly and effectively. If they aren’t able to, our service – and our reputation – are negatively affected. Given the need to quickly identify the right CAD drawing, Sierra Pacific utilized an AutoCAD search program, allowing a search that would otherwise take days - if not weeks – to take just a few minutes.

 

Before Sierra Pacific had an AutoCAD search program, someone from one of our service centers would have to physically search through each and every blueprint in the company’s archive until they found the specific drawing that the customer needed. Finding this preverbal needle in a haystack was a cumbersome, timely and expensive prospect for Sierra Pacific, and our customer service suffered because of it.

 

By utilizing an AutoCAD search tool, our service team is a more nimble, responsive and effective department – one that is better suited to meet and address the needs of our customers and answer their specific questions about their Sierra Pacific products in a professional and timely manner.

 

Sierra Pacific has been using an AutoCAD search tool for close to 10 years, and continues to see enormous benefits from utilizing such a system. After examining all the different options that were on the market, we chose DrawingSearcher from Docupoint because of its functionality, ease of use and ability to quickly search and find AutoCAD drawings. Anyone who uses an Internet search engine like Google, Bing or Yahoo!, is able to use DrawingSearcher, which is accessible from any computer with an Internet connection. It lets us search for specific words or codes within our AutoCAD drawings so the service team can identify specific drawings for specific customers quickly and effectively. Docupoint has made accessing our AutoCAD archive of 14 million drawings much easier, enabling superior customer service by allowing us to better meet the needs of our customers.

 

Sierra Pacific continues to grow and our customers continue to rave about our highly specialized doors and windows. With a sophisticated AutoCAD search program, we can ensure timely and efficient customer service. What used to take close to a week now takes minutes, allowing us to give our customers the same level of specialized, customized care that they have come to expect from Sierra Pacific.

 

 

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Try the Online Demo now, where YOU do Searches using a LIVE version of DrawingSearcher 2014. Search Hundreds of DWG, PDF, and XLS files for:  Architecture, Manufacturing, Civil, Agriculture,...

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Docupoint Testimonials

AU12 (Autodesk University) iPad-mini Winner:  JJ Riestra, AECOM, Arlington, VA -- Congrats !!! ******************************************* "We were up-and-running with...

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